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Refund Policy

A Legal Disclaimer

  • Thank you for shopping with Capybara Beverages! We are committed to providing you with the highest quality products. If you are not completely satisfied with your purchase, please read our Refund Policy to understand our terms and conditions regarding returns and refunds.

  • 1. Return and Refund Eligibility

  • We want you to be happy with your purchase. However, we do have some specific terms for eligibility for returns or refunds:

  • Defective or Damaged Products: If you receive a defective or damaged product, please contact us within [Insert Number of Days, e.g., 14 days] of receiving your order for a full refund or replacement.

  • Altered or Tampered Packages: Please note that tampered or opened packages will not be accepted for refunds. If the packaging is damaged or compromised upon arrival, please contact us immediately for further assistance.

  • Change of Mind: Due to the nature of our products (food and beverages), we cannot accept returns or issue refunds for change of mind. We encourage you to review your order carefully before completing your purchase.

  • 2. Process for Returns

  • To start the return process, please follow these steps:

  • Contact Customer Service: If you receive a defective or damaged item, or if your order has been tampered with, please contact us within [Insert Number of Days, e.g., 14 days] of receiving your order. Provide your order number and a description of the issue (e.g., damaged packaging, defective product).

  • Return Instructions: Once your return request is approved, we will provide you with instructions on how to return the product to us. Return shipping fees may apply depending on the reason for the return.

  • Refund or Exchange: After receiving and inspecting the returned item, we will notify you about the status of your refund or exchange. If the return is approved, we will issue a refund to your original payment method or send a replacement item.

  • 3. Refund Method

  • Refunds will be processed to the original payment method used for the purchase. Please allow [Insert Number of Days, e.g., 5-7 business days] for the refund to appear in your account, depending on your bank’s processing times.

  • 4. Non-Refundable Items

  • The following items are non-refundable:

  • Gift cards

  • Downloadable software products

  • Custom orders or personalized items

  • Opened or tampered packaging

  • 5. Shipping Costs

  • For defective or damaged products: Return shipping will be covered by Capybara Beverages if the item is defective or damaged upon arrival.

  • For other returns: Return shipping costs are the responsibility of the customer, unless otherwise stated.

  • 6. Exchanges

  • If you would like to exchange an item for a different product, please follow the same procedure as for returns. We will process the exchange based on product availability.

  • 7. Contact Us

  • If you have any questions regarding our products or need assistance with your order, please do not hesitate to contact us:

  • Capybara Beverages
    Email: info@capybarabeverages.com

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